Frequently asked questions: Student housing

Thu 06 Oct

Find answers to frequently asked questions about such things as the application, deposit accunt for international students, rent, Internet +++

About the resident permit bank account for international students

Frequently asked questions about the resident permit bank account for international students.

Yes, you can transfer in Dollars and Euro. You need to find the amount UDI gives you in NOK to Dollar or Euro, yourself. 

International students must have money in a Norwegian bank account to apply for a student visa in Norway. SSN offers this service to international students, as it has proven difficult for international students to open a Norwegian bank account prior to receiving a D-number (which is given after the resident permit is granted).

For transferring the money, you need our bank address, IBAN and BIC / SWIFT:

Name of Bank: Sparebank 1 Sørøst-Norge (BV)
Bank address: Torvet 5, 3120 Nøtterøy
Account number: 2480 27 91131
Iban number: NO85 2480 27 91131

BIC / SWIFT code: SPTRNO22
Account owner: Studentsamskipnaden i Sorost-Norge
Owners address: Raveien 189 B, 3184 Borre, Norway
Account title: Account foreign students

Please find the Residence permit bank account slip here.

Read more about the bank account for international students.

Yes, if you are not coming to Norway, you need to inform us in an email to: okonomi@ssn.no

We will need some information before we can transfer the money back to you.

You can contact UDI and ask if you need to transfer more money to SSN's account. If you need to transfer more money to SSN's account, write an email to okonomi@ssn.no and let us know that you are transferring a new amount to us. 

Yes, someone else can do the money transfer on your behalf.

What you as a student needs to do: 

Write the correct name in the document in the section called "This person is transferring the amount on my behalf". 

What the person transferring on your behalf needs to do: 

Write your name (the students name) on the transfer.

SSN financial slip (reply slip).

You can transfer the amount in differents parts. If you do so it's important that you let us know how many parts you are transferring when you send us the reply slip.

Confirmation that the the payment is received is sent to when you have transferred all parts (the full amount of money).

Yes, you can transfer more than the given amount. 

Go to SSN’s service desk at your campus. There you need to sign a form with your new account information. Please remember to bring your ID.

It will take 2-7 days before the money is transferred to your private account, so remember to have money available to use these days (in addition to what you have on the card).

When opening an account in a Norwegian bank as a foreign customer, there are several questions to answer in a electronic form before you get an invitation to visit the bank.

We have made a list of all the things you will be asked, so that you can prepare. Check out the list here.

Go to the form at SpareBank 1.

About applying for student housing

Frequently asked questions about the application and waiting list.

You create a user on My Page yourself.

On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.

You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.

If you have children in our student kindergarten, you can also see information about this on My page.

Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.

Priority applicants are students at one of USN's eight campuses, in addition to students at Fagskolen i Viken, Kongsberg, Fagskolen i Vestfold and Telemark and Stavern Police College. Other students and apprentices are also welcome to apply. All applicants must be over 18 years of age.

You may read the allocation criteria for student housing with SSN here.

Apply as early as possible!

There is no deadline for applying, but we recommend that you apply for accommodation as soon you have applied for admission at an educational institution associated with the University of South-Eastern Norway, the Norwegian Police University College in Stavern, the technical school Tinius Olsen or Folkeuniversitetet in South-East Norway. This is in order to enter the waiting list as early as possible.

Applications sent during term will be processed as they come in, and accommodation units that have been vacated will be offered to others as soon as they are ready.

In August, we normally do not have any vacant units, but throughout the months of June and July, many residents move out. If you apply for housing and enter a date for moving in during one of these months, you are more likely to receive your preferred unit.

This is how you apply for student housing.

If you are already a resident with us and want to change units, you are on the top of our priority list throughout the year except term start (January and August).

You apply for student housing with SSN by logging in or creating a user on My page. Then you go through our Housing Selector and select your favorites. Your favorites are going with you to My page, where you fill out the application form.

Read more about how to apply for student housing.

You can choose between five different housing types among SSN's student housing:

  • Single unit with private bathroom and kitchen

  • Single unit with private bathroom and shared kitchen

  • Single unit with shared bathroom and kitchen

  • Couples apartment

  • Family apartment

We also have housing that are adapted for disabilities, let us know in the comments field in the application what adaptations/facilitation you need. Read more about facilitation for disabilities here.

Find student housing.

Yes you can!

Log in to My page and go to My applications. Here you can choose to change the application in question. For example, you can add more options and increase your chances of being allocated student housing.

Only applicants that receive offers for housing will receive a reply on My page.

Since we allocate housing units on an ongoing basis, we do not reject applications. You will therefore be on the waiting list with us until:

1. You are allocated a student housing with us, or
2. It has been 60 days since you registered or last extended your application.

If you have not been allocated housing, and have not extended your application after 60 days, your application will be removed from the waiting list. Why do I have to extend my application?

We work as fast as we can to allocate housing, and will give you an answer as soon as possible. Thank you so much for your patience :)

Extending the application

If you end up being on the waiting list for student housing at SSN for a long time, and still want an offer from us, you must extend your application to avoid it being deleted.

You will remain on SSN's waiting list until:

1. You have been allocated a housing unit.
2. It has been 60 days since you registered or last extended your application.

The reason why we have to delete applications that have not been extended after 60 days is simply to keep our lists updated. This way we can adjust the waiting lists automatically, and applicants who no longer need housing (and who have not remembered to delete their application) no longer take up space in the waiting list.

This also applies if you have applied to change from one SSN housing unit to another, and may be waiting for the "right" student housing unit to become available.

To extend your application:

You can easily extend your application on My Page and My applications. This can be done when 15 days or less remains before the "delete date". You will receive a reminder 15 days before the "delete date" and have plenty of time to extend.

The application can be extended as many times as you wish until you are allocated a housing unit.

Everyone who applies for student housing with SSN will be placed on a waiting list.

Unfortunately, it is hard for us to say much about your number on our waiting list or how long it will take until we have accommodation to offer you. Some applicants have priority over others for different reasons.

Those who have already applied for a unit are welcome to make changes to their application at any given moment. This results in continuous changes in the waiting list. We send out offers of accommodation consecutively, and there are always some who refuse their offer. When this happens, an offer is immediately sent out to the next person on the list. This means that there is no deadline or specific point in time when we can send offers of accommodation.

Tip:

If you have not added more options to your application (e.g. other housing areas on the same campus or other housing types on the same property that you have already applied for), but wish to change this, you can go to My Page at any time and add more options to your application. This way you might receive an offer sooner.

If you first receive an offer for a housing type that is not your "dream unit", you can submit a new application for the latter. Move in to the unit that was offered to you, and you will and get an offer to move as soon as something becomes available from your top priority.

Read more about changing student housing unit.

If you have questions regarding your application, you are always welcome to contact us.

No, we do not require a deposit when you become a tenant in our student accommodation. That is one of the advantages of choosing student housing! Here you can read more about the benefits of living in student housing:)

Sign within three days

When you are allocated a student housings unit, you will receive an allocation letter and a tenancy agreement by e-mail. You have three - 3 - days to sign and return the agreement to us.

You may sign the contract in the following ways:

  • Sign with electronic bank ID (this requires a Norwegian social security number).

If you are not able to sign with electronic bank ID:

  • Print the contract, sign it by hand and send by mail.

  • Print the contract, sign it, scan the signed contract and send it by email.

If you have booked a housing unit with SSN, but are not admitted to studies by USN, you can be released from the contract by cancelling it before 31 July.

Read more about cancelling of lease here.

Note! For international students who are in Norway through an exchange program, leases
cannot be terminated. Please read section 4 in your signed contract thoroughly to see what is valid for you.

Be prioritized in the queue

When you are already a resident with us, you will be prioritized on the waiting list if you apply for another unit. This can be a smart way to get that dream residency!

Information about changing student housing unit:

  • All financial posts for the present residence must be settled before you move.

  • You log in to My page with your username and password, and make a new application. Existing residents are automatically registered as an "internal applicant".

  • Do NOT terminate your current housings unit. When you are assigned a new unit and have signed the new contract, your previous unit will automatically be terminated and you have three - 3 - days to move your belongings to the new unit.

  • Rent will be charged for both residences in the period in which you are in disposition of both. I.e. minimum four days of double rent.

  • Changing your unit is unfortunately not possible in the semester start months, January and August.

Apply to change residence via My page.

About rent

Frequently asked questions about rent and payment.

SSNs bank account number is: 2480 27 91050

Do you need to pay the rent from an international bank account? Find the information you need here.

SSN offers electronic invoice (Vipps) and direct debit as payment solutions

With electronic invoice (eFaktura in Norwegian) or direct debit, you receive the invoice directly into your online bank. You can establish one of these payment forms with us in your online bank. To create an agreement with us, you need a reference number, which is your customer number. We encourage everyone to use electronic invoice or direct debit.

If you have an electronic invoice agreement with us, you can go to your Vipps and choose «alltid Vipps eFaktura». The invoice will then turn up in Vipps and can be paid there.
You can also receive the invoice by e-mail, and it will always be avaliable on My page. You are responsible for contacting okonomi@ssn.no if you have not received the invoice.

Pay on behalf of others

Payment on behalf of others must be marked with name or customer number in the message field. Electronic invoice or direct debit agreement does not work if you wish to pay repeatedly on behalf of others.

For paying the rent, you need our bank address, IBAN and BIC / SWIFT:

Name of Bank: Sparebank 1 Sørøst-Norge (BV)
Bank address: Torvet 5, 3120 Nøtterøy
Account number: 2480 27 91050
IBAN number: NO41 2480 27 91050

BIC / SWIFT code: SPTRNO22
Account owner: Studentsamskipnaden i Sorost-Norge
Owners address: Raveien 189 B, 3184 Borre, Norway
Account title: Daily bank account SSN

Identify which invoice you are paying

NB! Remember to identify the invoice you are transferring money for in the note field! Simply note the invoice number (fakturanummer).

The rent is due on the 1st of each month

  • The rent invoice is due on the 1st of each month and is paid in advance. You are responsible for paying rent - not received incoice does not give an exemption from payment.

  • Rent for the first month is paid in advance before moving in. From the following month after moving in, the rent is due as normal.

  • You will be invoiced from the start of the contract (even if you for various reasons have not moved in on the date your contract started).

Please contact us if there is a month when you have difficulty in paying by the deadline: okonomi@ssn.no. You can also contact us if you have general payment problems so that we can try to find a solution to the problem together.

We offer free economical counselling for our students. Just book

Reminder with reminder fee

In the event of late payment of rent and other invoices from SSN, you will receive a reminder with a reminder fee (“Varsel/Betalingsvarsel” in Norwegian) from the debt collection company Sergel or to Lowell (formerly Intrum Justitia). Invoices reminders are emailed to the tenant's address with us.

Debt Collection

If you still do not pay, the case will go to debt collection (“inkasso” in Norwegian) with the debt collection company, and interest and fees will continue to increase until the invoice is paid.

Upon receiving a collection notice, inquiries should be directed to Sergel or to Lowell (formerly Intrum Justitia).

Payment remark

If invoices are not paid after they have been collected, you can receive a payment remark. A payment remark can lead to you not being able to take out a loan in the bank if you apply for a mortgage or similar in the future.

Notice of forced waiver (eviction)

In the case of two (2) unpaid invoices from SSN, you will receive a notice of forced eviction from the housing unit (eviction), ref. § 14 in the rental contract.

If you have still not paid the amount due, the case will be sent to the execution and enforcement commissioner for a request for a compulsory deviation. Treatment, follow-up and implementation by the execution and enforcement commissioner will trigger court fees.

SSN offers free financial advice to students - read more and book an appointment today.

Free financial advice

We can not help you pay your rent, but we are happy to help you get your finances in order, so that you are equipped to pay your rent on time 😉

Book an appointment for half-hour free financial advice with us!

You can request a deferral of payment if you are experiencing a tough month.

Rent invoice when changing housings unit:

  • Rent invoice for your new unit was sent to you when you signed the contract for it.

  • If the invoice for the month you are moving, has been sent, you will receive a credit note for the unit you are moving out from.

  • If you have already paid the invoice for the month for which you received the credit note, you have two options:
    1. Get your credit note paid back to you. Send your account number to okonomi@ssn.no.
    2. Link the payment you have made to the new invoice you have received for the unit you are moving to. If you want this, send an e-mail to okonomi@ssn.no.

You apply for a change of residence on My page.

The rent includes electricity, janitor services and internet (free additional service via USN). In the vast majority of our student housing in Porsgrunn, Bø, Notodden and Rauland, the use of shared laundry room is included in the rent.

International students must have money in a Norwegian bank account to apply for a student visa in Norway. SSN offers this service to international students, as it has proven difficult for international students to open a Norwegian bank account prior to receiving a D-number (which is given after the resident permit is granted).

For transferring the money, you need our bank address, IBAN and BIC / SWIFT:

Name of Bank: Sparebank 1 Sørøst-Norge (BV)
Bank address: Torvet 5, 3120 Nøtterøy
Account number: 2480 27 91131
Iban number: NO85 2480 27 91131

BIC / SWIFT code: SPTRNO22
Account owner: Studentsamskipnaden i Sorost-Norge
Owners address: Raveien 189 B, 3184 Borre, Norway
Account title: Account foreign students

Please find the Residence permit bank account slip here.

Read more about the bank account for international students.

About the internet in student housing

Frequently asked questions about internet, wifi/wireless network, routers, key cards, My page.

You will find information about the network connection in your student housing by clicking into the correct property (where you live) under Our student housing. Scroll to Internet in the list.

In the event of connection problems, you can restart the router yourself.

Still no internet-connection? Our Technology department can assist you, send in your support inquiry via our contact form.

Yes, the vast majority of our housings are connected to the University's network, and the internet is a free additional service.

On the info page for your student housing, you can see what kind of connection you have in your housing unit.

NOTE! Once you are logged in to the network, you get the opportunity to log in for free at Schibsted (you must create a user) to read their online newspapers for free! Schibsted's newspapers are, for example, Aftenposten, VG, E24 and more.

Go to Our student housing and find the student accommodation you will live in. Here you scroll down to the internet tabs to see what is from the internet. You can also log in to My page and go to My tenancy to see which networks you have access to.

By August 2023, all housing units will have an access point and Wi-Fi.

All networks that are available to you in your student accommodation can be found on My page under "Internet".

The Eduroam network is provided by USN, and it has some limitations. USN can answer questions about Eduroam: it-support@usn.no

The SP network is a private network that only you use and it has no restrictions.

If a router is deployed in your dorm, it will either be fixed to the wall, or lie on the floor near a data outlet.

To find the password for your network, you must log in to My page. Under the Internet tab, you will find the password for your network.

To log in to Eduroam, you must use your Feide account (student email and password).

To restart the router in the dormitory, you must check which router we have deployed in your dormitory. There are two options:

  1. Is the router white and mounted on the wall? If so, you must log in to My page and go to the internet tab. There you get the opportunity to reboot and change your password.

  2. Is the router connected with a power cable? Then you must disconnect the power cable from the router and wait for 10 seconds before you re-connect the power cable.

As long as there is a router with ports for cable or data outlets in the wall, it will be possible to connect to the wired network. More info can be found under Internet on the page for your student housing under Our student housing.

Some dorms have the network equipment supplied by us, while others don't.

Select your building under Our student housing and check under Internet to see what applies where you live/will live.

You can log in via My page under My key card or via the Student Sørøst app under Student housing and My key card.

Yes. Always take your key card with you when you leave your room! This is due to technical errors that can occur so that you cannot open the door via browser or app. Better to be safe than sorry :)

Locked yourself out of the room?

Place the key card on the card reader until you hear a beep and the card reader flashes green. Then enter your PIN without the key card in your hand or near the card reader. After the PIN code has been entered, the door will be unlocked.

Check that you enter the correct email address and password. If you get an error message that says "Your password is incorrect" or "We can't seem to find your account", it may indicate that you are entering the wrong password or email address. You can reset your password by pressing "Forgotten password ” at the login page.

Remember! The Feide account you have via USN is not the same as the one you log in with at SSN. You must create your own user account with us. After you have created a user account with us, you will receive an e-mail in which you must set a password in order to log in.

Just to make things a bit more confusing: The user account at SSN's My page can also be used to log into the Student Sørøst app with :)

You create a user on My Page yourself.

On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.

You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.

If you have children in our student kindergarten, you can also see information about this on My page.

Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.

Mino is the solution SSN uses to manage the network. As a resident, you do not have to deal with this.

About moving into student housing

Frequently asked questions about moving into SSN´s student housing.

In addition to clothing and personal belongings, you may want to bring:

  • Pillow, duvet, towels and bed-clothing

  • Plates, cups etc. and cutlery

  • Pots, pans and other kitchen equipment

  • Bucket, brush, cloths, for use in own accommodation and shared kitchen/bathroom

Removing furniture from the residence is not permitted, but you may bring additional furniture if there is room for it.

Buy bed linen package:

We can provide a bed linen package via SSN. The package contains: 

1 duvet
1 duvet cover
1 pillow
1 pillow cover
1 sheet
2 towels, one small and one large

See the price list for current price.

Please let us know if you would like to buy this package before your arrival, so we can deliver this to your room. You can place an order by e-mailing us at: post@ssn.no

The rent includes electricity, janitor services and internet (free additional service via USN). In the vast majority of our student housing in Porsgrunn, Bø, Notodden and Rauland, the use of shared laundry room is included in the rent.

How to pick up your key:

1. Visit your local SSN service centre:

When moving in, you can get your key from 13.00 on the first day of the contract. On the first days of the contracts, offices usually close at 14.00.

You can pick up your key on a different day than on the first day of the contract, but it must be picked up within our opening hours and within fourteen (14) days after the start of the contract.

Remember to bring valid ID (for example, bank card with photo, driver's license or passport).

Find your local service office.
Our opening hours.

NB! If your first day of contract is on a weekend or on a public holiday, you can get your key the next working day at 13.00. It's not possible to move in between Christmas Eve and New Year's Day, and during the week before Easter Sunday.

2. Lock yourself in via your mobile!

If you arrive at your new student residence outside our opening hours, you can lock yourself in via My page and "My key card". This applies to all our student housing buildings except Notodden, Rauland, Porsgrunn, Breisås and Grivi in Bø, and Åsgårdstrand in Vestfold. The key card function is activated on My page from 1pm on the day your contract starts.

Stop by the service office as soon as you can to pick up key card. We recommend that you always bring a key card when you leave your student housing. Unlocking the door from "My page" will not work if for instance the internet fails in the student housings building.

3. Someone you know can pick it up for you:

They will need an authorisation from you, or you may send us an email with the person’s name.

Th first rent must be paid

Before you can collect your key, you must have paid the first rent. The rent invoice is sent out at the end of each month. If you have not received your invoice before the start of the contract, you can contact okonomi@ssn.no.

If the payment has been made the last two to three days before you collect the key, you must present a receipt for paid rent, as it takes some time before the payment is registered in our system.

Picking up the key later?

Please notify us if you are not able to pick up your key within fourteen (14) days after the contract start date. If we do not hear from you, we may terminate the contract and offer the accommodation to someone else.

Use your mobile phone as a key!

Many of our student housing units have a key card lock system. If you rent a unit with key card system, you can easily lock yourself in via "My key card" on My page (both via browser and in the Student Sørøst app). Here you have the opportunity to unlock all the doors you have access to through your lease with SSN. This is also a feature you can use to open the door when having guests.

We still recommend that you always bring your key card when you leave your housing unit. Opening from the web will not work if the internet in the building or My page has downtime.

Report any defects immediately

If you discover faults or defects in the housing, we ask you to report to My page as soon as possible.

Help us discover faults or defects

We have many housing units to inspect, and we carry out regular inspections. The housings are also always checked before new tenants move in. Despite this, there may be errors and omissions that we do not succeed in registering. We are therefore dependent upon our tenants informing us of errors they discover.

Report as soon as possible

Complaints about any deficiencies or errors are made via My page in a reasonable time after moving in. At the same time, the tenant gives the lessor, or the lessor authorizes, the right to access the housing unit until the damage / fault has been rectified (cf. §8 in the rental agreement).

Furthermore, in the tenancy, messages and the need for repairs must be reported electronically via My page. The janitors department will correct the error / defect within two days. If it takes longer, a progress plan will be created which the tenant will be informed about. You will be able to follow the progress on My page. Where there is a need to establish emergency solutions, we will do our utmost to have it in place within five hours.

Critical errors or omissions?

In an emergency situation where the deficiensie is critical for the building or its occupants, please call SSN's emergency number 31 00 95 00.

In case of an accident, fire or other emergency, call the emergency numbers:

Fire: 110
Police:
112
Ambulance:
113
Emergency room:
116 117

Thank you for helping us!

You create a user on My Page yourself.

On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.

You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.

If you have children in our student kindergarten, you can also see information about this on My page.

Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.

Yes, the vast majority of our housings are connected to the University's network, and the internet is a free additional service.

On the info page for your student housing, you can see what kind of connection you have in your housing unit.

NOTE! Once you are logged in to the network, you get the opportunity to log in for free at Schibsted (you must create a user) to read their online newspapers for free! Schibsted's newspapers are, for example, Aftenposten, VG, E24 and more.

You will find information about the network connection in your student housing by clicking into the correct property (where you live) under Our student housing. Scroll to Internet in the list.

In the event of connection problems, you can restart the router yourself.

Still no internet-connection? Our Technology department can assist you, send in your support inquiry via our contact form.

Yes, you need contents insurance 😉

You should provide a contents insurance when moving in to your own place, including student housing.

SSN as a lessor is responsible for keeping our buildings and our equipment insured, but you must ensure that you insure your personal assets, as these are not covered through SSN's insurance.

First of all: check if you are covered by your parents' insurance, before you take out your own contents insurance.

Why contents insurance?

Should unforeseen events such as a fire, water damage, burglary of your home or shed occur, this can lead to expenses and losses for you as a resident. You can use the contents insurance to limit your own financial loss in such cases. If you do not have contents insurance, you will have to pay for such extra expenses yourself. It can be expenses for temporary residence if your home becomes uninhabitable, or expenses for clothes, books, bicycles, PCs, etc. that you need on a daily basis.

The welfare hosts have a number of different tasks, which you can read about HERE.

The welfare hosts' contact information can be found at My page and on the info page for your student housing.

Trivselvertene does not allocate student housing and has nothing to do with the application process. Are you wondering how to apply for student accommodation? Read How to apply!

If you still have questions, you are always welcome to contact us!

We offer short-term rentals for distance learning students at Notodden and Grivi in ​​Bø.

Short-term rent means renting a housing unit with us for a very limited period of time, such as a week while you are at a gathering. If you want to rent student housing with us from, for example, January to June, this is not considered a short-term rental.

You apply for short-term rent on My page.

Read more about short-term rent.

International students must have money in a Norwegian bank account to apply for a student visa in Norway. SSN offers this service to international students, as it has proven difficult for international students to open a Norwegian bank account prior to receiving a D-number (which is given after the resident permit is granted).

For transferring the money, you need our bank address, IBAN and BIC / SWIFT:

Name of Bank: Sparebank 1 Sørøst-Norge (BV)
Bank address: Torvet 5, 3120 Nøtterøy
Account number: 2480 27 91131
Iban number: NO85 2480 27 91131

BIC / SWIFT code: SPTRNO22
Account owner: Studentsamskipnaden i Sorost-Norge
Owners address: Raveien 189 B, 3184 Borre, Norway
Account title: Account foreign students

Please find the Residence permit bank account slip here.

Read more about the bank account for international students.

About living in student housing

Frequently asked questions about living in student housing with SSN.

Locked out during daytime

If you lock yourself out, and have a key card for your student housing, you can easily lock yourself in via My key card on My Page. There you have the opportunity to open all the doors you have access to with us. Opening from the web will not work if the internet on the building is down, so we do not recommend using the mobile as a permanent "key".

If you do not have a key card, you can contact your local SSN service office during opening hours. Alternatively you can contact the resident assistant at your student accommodation between 3pm and 10pm. The service is post-invoiced. The current price can be found in the price list (under "Lock-in daytime janitor/ resident assistant"). Resident assistants' contact information provided on the accommodation website under See all our student housing.

Locked out in the evening/night/weekend

If you have lost your key/locked yourself out outside of opening hours (or at weekends) and the resident assistant is not available, the Security Company can be contacted on +47 33 30 75 44. This service has a fee and will be invoiced (check the pricelist for current price).

The Security Company serves all campuses, except Rauland.

You will find information about the network connection in your student housing by clicking into the correct property (where you live) under Our student housing. Scroll to Internet in the list.

In the event of connection problems, you can restart the router yourself.

Still no internet-connection? Our Technology department can assist you, send in your support inquiry via our contact form.

Report errors / omissions to the janitor via My Page

We have janitors dedicated to all our student housings, which makes it extra safe and predictable to stay with us. You report messages / errors / defects or your need for repairs to the janitor via My Page, and the operations department will correct errors / defects within two days.

The operations department replaces light bulbs in all common rooms such as TV rooms, common kitchens, hallways and basement rooms. In your own unit, you report it to the janitor yourself if you need light bulbs (via My Page). If problems occur on fluorescent tubes / lighters and special bulbs, a message must also be entered on My page.

Questions about caretaker or cleaning services?

You can contact our operation or cleaning department if you have questions about our caretaker or cleaning services.

Contact us.

Report any defects immediately

If you discover faults or defects in the housing, we ask you to report to My page as soon as possible.

Help us discover faults or defects

We have many housing units to inspect, and we carry out regular inspections. The housings are also always checked before new tenants move in. Despite this, there may be errors and omissions that we do not succeed in registering. We are therefore dependent upon our tenants informing us of errors they discover.

Report as soon as possible

Complaints about any deficiencies or errors are made via My page in a reasonable time after moving in. At the same time, the tenant gives the lessor, or the lessor authorizes, the right to access the housing unit until the damage / fault has been rectified (cf. §8 in the rental agreement).

Furthermore, in the tenancy, messages and the need for repairs must be reported electronically via My page. The janitors department will correct the error / defect within two days. If it takes longer, a progress plan will be created which the tenant will be informed about. You will be able to follow the progress on My page. Where there is a need to establish emergency solutions, we will do our utmost to have it in place within five hours.

Critical errors or omissions?

In an emergency situation where the deficiensie is critical for the building or its occupants, please call SSN's emergency number 31 00 95 00.

In case of an accident, fire or other emergency, call the emergency numbers:

Fire: 110
Police:
112
Ambulance:
113
Emergency room:
116 117

Thank you for helping us!

Yes :)

Our contracts run until 31 July, and new lease agreements start on 1 August, so if you have agreed to renew your contract, you will keep your student housing over the summer.

If you wish to rent longer than what the agreement stipulates, you are welcome to contact us.

Check your contract

How long you can stay in your student housing depends on the rental period you have stipulated in your contract. You will find your contract on My Page and here you will also find the duration of your lease under §1 and the section "Rental period".

Renewal of contract

Our leases run until July 31. If you are a student at the University of Southeast Norway, the Police Academy in Stavern, The Technical School in Viken or the The Technical School in Vestfold and Telemark, you will in April receive an offer for a new lease for your housing unit.

The offer is valid from 1 August and will be sent to you via e-mail with information about deadlines and what you must do to renew your contract. We ask you to read through the new contract, as changes may have been made (such as a price change).

There are some criteria you must meet to be offered a new contract:

  • You must not have unpaid rent at the time your application is processed.

  • You must not have breached the lease or terminated the contract before it expires.

The maximum period of residence in SSN's student housing is five years.

Where can I park?

Information about parking in connection with your residential area can be found under "Parking" on each residential area's own page (select campus and then which housings you live in).

It is important that you park only in marked parking spaces and not in front of entrances or in the roadway where it may block snowmobiles or emergency vehicles. Incorrectly parked cars may be removed without notice.

It is well organised for the use of bicycles at USN's campuses.

Read about parking at USN by clicking further into your campus and selecting "How to get to campus".

Remember to think about the environment, recycle and sort your waste:

All our student accommodation has eco-friendly waste stations. Make sure you know where your closest one is located and use the marked containers to sort waste correctly.

You will find information about where the rubbish bins are located on the page for your residential area, under "Waste disposal".

Thank you for helping!

Do you want to sublease your student housing? Remember the following:

  • Sublease is only allowed with written permission from SSN.

  • The person you sublease to, must be a student affiliated with SSN, either at USN, the Police University College in Stavern, Fagskolen Tinius Olsen (Kongsberg) or Folkeuniversitetet South-East Norway.

  • You must independently find a suitable tenant who wants to sublet your student accommodation, before you contact us to gain permission.

  • You are still liable as tenant according to the Tenancy Agreement, even though your accommodation is sublet. As long as your name is on the lease, you are the one SSN will deal with and contact when needed.

  • The sub-tenant is obliged to read the provisions in section12-3 of the Tenancy Agreement regarding responsibility for the accommodation and payment of rent for subleasing.

  • You cannot demand a higher rent than you pay yourself.

  • We recommend that you sign a contract with your sub-tenant.

Questions regarding sublease or permission to do so should be sent to:
bolig@ssn.no

For the mail to arrive you need to:

  • Register your new address.

  • Mark your new mailbox with the correct address.

  • Give your contacts your new address.

  • Check/clear out your mailbox regularly!

Read more about address, change of address and mailbox here.

Yes, you may have visitors:

  • It is allowed to have overnight guests for up to ten days during a month.

  • The tenant must be present during the visit.

  • It is not allowed to let more people live in the home than what is calculated by SSN.

Quiet between 11 pm (12) and 8 am

According to the housing regulations, residents must not make noise after 23.00 Sunday-Thursday and after 24.00 Friday-Saturday.

If you are bothered by noisy neighbours, you may proceed as follows:

  • Talk to them and ask them to turn down the music and show consideration for others.

  • Talk to the welfare host at your building, he/she may be able to help. Contact information to your welfare host is available at My page.

  • Send a complaint to SSN – remember to specify time, place and room number.

  • Call the police – phone: 02800.

After 11:00 pm on weekdays and 12:00 on days before public holidays, and until 08:00, there must be peace in the housing units, as well as on the property in general. This also includes the understanding that one must take into account one's co-tenants' need for peace of mind even during the day.

You create a user on My Page yourself.

On My Page, you can apply for student housing and health expence refund. This is also where you report faults and deficiencies in your student housing, or report noise etc. This is also where those of you with a key card can change the PIN code to your card, or even lock yourself in digitally.

You will also find an overview of your tenancy, such as an invoice for rent and you can apply for additional services such as storage or parking space. You see an overview of ongoing and previous applications.

If you have children in our student kindergarten, you can also see information about this on My page.

Remember to update your contact information on My Page, for example if you change your telephone number or get a new e-mail address. It is important that your contact information is up to date, so that we as the lessor can get in touch with you. We usually use e-mail or SMS when we send you information.

Yes, if a storage room is not included for your unit, you can in many cases apply to rent a storage room on My page. Go to My tenancy and Apply for additional products. If there is a vacant storage room, you will get a rental offer.

See the price list for the price of renting a storage room.

Save energy, save the environment!

SSN is very conscious about the environment and sustainability, and we are already doing a lot to save electricity in our student housing. But we depend on our residents to do their part too!

With simple measures, you can help us save both the environment and money. Energy saving results in lower costs, which in turn can benefit you.

To save power:

  • Turn off the lights when you leave your housing unit or common room.

  • If you need to open windows for some fresh air; do so quickly and efficiently, do not leave the window ajar during the winter.

  • By lowering the temperature by 1 degree, you reduce consumption by 5%.

  • Lower the temperature when you go home on holiday, both in your own unit and floor heating in the bathroom.

More power saving tips can be found here.

About moving out from student housing

To terminate your tenancy, log into My Page. Log in by using your username and password. You will receive an e-mail confirming that your termination of tenancy agreement has been received. In addition to this, you will also receive practical information about moving out.

Read more about termination here.

Three months notice

If you are not an international student, you can normally terminate the lease with a notice period of three - 3 - months from the last date of the month. You can terminate the lease on My Page.

Non-cancellable contracts for international students

International students are offered contracts that are non-cancellable and last until June 30 or July 31, based on the student's wishes.

Are you unsure of what applies in your contract? Read §4 in your rental agreement, where you will find correct information about the duration of your tenancy.

Find the content of the tenancy agreement here.

Yes. You must carry out the final cleaning yourself.

You can read more about final cleaning here. Note that a fee is triggered in the event of insufficient final cleaning.

Cross off the items on this check-list before you move out:

  • Terminate the tenancy agreement via My page, the period of notice is three months.

  • Make sure all rent has been paid.

  • Clear all areas for your belongings, remember to throw out the rubbish.

  • What do I have to clean and tidy? You are responsible for cleaning before moving out.

  • Book a cleaning control from SSN on My page (important, to avoid risking a cleaning fee!)

  • Leave the unit in the same condition that you first received it.

  • Return the key.

  • Change your address at Posten.

Report errors

Before you move out, please report any errors via My page.

Deadline for delivery of the key

The deadline for delivery of the key is before 10:00 am on the day of the contract. Your housing unit must then be ready for delivery (emptied, cleaned and washed).

Where do I deliver the key?

Key / key card can be delivered to your local service office during our opening hours. If your last contract day falls on a weekend, public holiday, holiday or outside our opening hours, you may use our dropboxes.

Read more about key delivery.

FAQ's about all SSN services